Core Charges
Import Export Auto Parts – Core Charge Policy
At Import Export Auto Parts, we offer a 30-day core return policy on select products. A core is a used auto part that can be rebuilt or remanufactured. If your product includes a refundable core charge, you may be eligible for a refund by returning the old part (core) in acceptable condition.
Eligible Products
Core charges apply to specific components such as ECMs, BCMs, HVAC modules, instrument clusters, and more. Product listings will indicate if a core charge applies.
Return Requirements
- Cores must be returned within 30 days of purchase.
- They must be returned in the original packaging and match the original part number.
- All components must be intact and the core must be in rebuildable condition.
- Programmed or customized modules are non-returnable.
- Customers are responsible for return shipping.
How to Return a Core
- Clean the core and remove any hazardous fluids.
- Repack it using the original shipping materials.
- Include a copy of the invoice and write your RGA number clearly on the package.
- Ship the core to the return address provided by our support team.
Inspection & Refund
Once received, cores are inspected for eligibility. If approved, refunds are processed within 14 business days and issued to the original form of payment.
Start Your Core Return
To initiate a core return, please contact us:
Import Export Auto Parts
📍 7861 Marsh Pointe Dr, Tampa, FL 33635
📞 (727) 307-2651
✉️ returns@importexportautoparts.com
🕘 Customer Service Hours
Monday–Friday: 9AM – 6PM EST
Note: This is not a retail location. Orders ship from our warehouse.