At Import Export Auto Parts, we strive to offer our customers the best value with a 30-day core return policy for select products. This policy allows you to return certain used parts, also known as "cores," for a partial refund or credit. Cores must be returned in the same box as the original product and must match the part number of the purchased item. To qualify for a refund, the core must be in repairable condition, with all components intact and no missing or broken parts.
Our core charge is automatically applied at checkout and covers a variety of products, such as Engine Control Modules (ECMs), Climate Control Modules (CCMs), Body Control Modules (BCMs), brake modules, instrument gauges and clusters, HVAC programmers, and controllers. Please note that this list is not exhaustive and may include other items at our discretion.
It is important to understand that all programmed modules are non-returnable due to their customized nature.
Customers are responsible for the cost of return shipping. Failure to adhere to these requirements will result in the forfeiture of core refund eligibility.
To initiate a core return, please contact our dedicated customer service team for a return authorization number. Unauthorized core returns will not be accepted. Our customer service team can be reached by visiting our Contact page.
Upon receiving and thoroughly inspecting the returned core, we will issue a refund to the customer's original payment method within 14 business days. Our team is committed to ensuring a smooth and efficient core return process for all parties involved.
We appreciate your cooperation and understanding as we work together to promote a sustainable and environmentally responsible approach to auto part replacements. Thank you for choosing Import Export Auto Parts for your automotive needs.
For most returns, shipping charges will be deducted from your refund. However, if we were at fault in some way and caused the return, please contact us, and we will waive the return shipping fee:
1.2 Online Returns:
Our online return process uses UPS as the carrier. This method usually gets the package back to us in 3-4 business days.
1.3 Returns From Canada:
When returning a part from Canada, you are responsible for the cost to ship to our warehouse, or the vendor direct that shipped to you, the correct address will be provided upon request:
All Other Returns: Due to the complex nature of most international returns, arrangements must be made prior to the return. We are not responsible for any shipping charges incurred by you without our knowledge.
1.1 Core Inspection: Upon receiving the returned core, our team will carefully inspect the item to ensure it meets our requirements for a refund. The core must be in repairable condition, with all components intact and no missing or broken parts.
1.2 Refund Processing: Once the core has been inspected and approved, we will issue a refund to the customer's original payment method within the specified time frame, generally within 14 days of delivery @ our facility. Please note that refund processing times may vary depending on the payment method used and your financial institution's policies.
1.3 Please be aware that there may be additional caveats or conditions not mentioned in the rules above. Our team continually reviews and updates our policies to ensure a fair and efficient return process. If we encounter any issues or have questions regarding your core refund, we will promptly contact you for clarification or to provide further information. As always, feel free to reach out to our customer service team if you have any questions or concerns.
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