Terms & Conditions

Import Export Auto Parts – Terms & Conditions

Effective Date: 06/01/2023

1. Orders & Processing

  • Orders are confirmed upon receipt of a confirmation email.
  • Full payment is required at the time of order placement.
  • We reserve the right to cancel or reject any order for any reason, including suspected fraud.

2. Shipping Policy

  • Orders typically ship within 1–2 business days after payment is confirmed.
  • We ship via UPS, USPS, and FedEx and reserve the right to select the most appropriate carrier.
  • Free standard ground shipping is available on U.S. orders over $500.00 (excludes oversized, international, and hazardous materials).
  • Estimated delivery time for free shipping is 3–7 business days.
  • Expedited shipping is available at an additional cost and is not covered under the free shipping policy.
  • Optional shipping insurance may be added during checkout.
  • Tracking information will be emailed once the order is dispatched.
  • We are not responsible for delivery delays caused by carriers, weather conditions, or incorrect shipping information.
  • We reserve the right to change or discontinue our shipping policies at any time without prior notice.

3. Delivery & Risk

  • Delivery timelines are estimates and not guaranteed.
  • Customers are responsible for providing an accurate and complete shipping address.
  • Risk of loss transfers upon delivery to the provided address.

4. Returns & Refunds

  • Returns are accepted within 30 days for unused and undamaged items.
  • A 25% restocking fee applies to all returns. Original shipping charges are non-refundable.
  • All returns require an RGA# — request one via returns@importexportautoparts.com.
  • Customers are responsible for return shipping unless the item was misdescribed or defective.
  • Refunds are issued within 7–10 business days after item inspection.

5. Order Cancellations

  • Orders may be canceled prior to shipment only.
  • Once shipped, all cancellations must follow the return policy above.

6. Warranty

  • Some products may include a manufacturer’s warranty, if stated.
  • Warranty is void if items are improperly installed, modified, or damaged by misuse.
  • Electronic components must be installed by a certified professional.

7. Payment Terms

  • We accept Visa, Mastercard, American Express, Discover, PayPal, and select cryptocurrencies.
  • All prices are listed in USD. Currency conversion fees may apply for international customers.

8. Privacy Policy

We value your privacy. To learn more about how your data is collected and protected, please visit our Privacy Policy page.

9. Hazmat Items

  • Hazardous materials (e.g., airbags) incur a mandatory $100 UPS Overnight shipping fee.
  • Hazmat items cannot be shipped internationally or via USPS.

10. Core Returns

  • Cores must be returned within 30 days in rebuildable condition.
  • Customers are responsible for return shipping.
  • Refunds are issued after inspection and approval.

11. Legal & Jurisdiction

  • These terms are governed by the laws of the State of Florida and applicable U.S. federal law.
  • We reserve the right to refuse service for policy violations, misuse, or abuse of our platform.

12. Contact Information

Import Export Auto Parts
📍 7861 Marsh Pointe Dr, Tampa, FL 33635
📞 (727) 307-2651
✉️ info@importexportautoparts.com

🕘 Customer Service Hours
Monday–Friday: 9AM – 6PM EST

Note: This is not a retail location. Orders ship from our warehouse.