Terms Of Service

Import Export Auto Parts Terms & Conditions

Effective Date: 06/01/2023

Business Name: Import Export Auto Parts
Registered Address: 7861 Marsh Pointe Dr, Tampa, FL 33635
Contact: info@importexportautoparts.com | (727) 307-2651

1. Orders and Processing

  • Orders are accepted once you receive a confirmation email.
  • Payment is due at the time of order.
  • We reserve the right to cancel or reject orders for any reason, including suspicion of fraud.

2. Shipping Policy

  • Orders ship within 1–2 business days.
  • We use UPS, USPS, and FedEx.
  • Free shipping on U.S. orders over $200 (excludes oversized, international, and hazmat items).
  • Shipping insurance is optional and available at checkout.
  • Tracking is provided via email upon dispatch.
  • We are not responsible for delays caused by carriers, weather, or incorrect addresses.

3. Delivery & Risk

  • Delivery estimates are not guaranteed.
  • You are responsible for providing an accurate shipping address.
  • Risk of loss transfers upon delivery to the address provided.

4. Return & Refund Policy

  • Returns accepted within 30 days for unused, undamaged items.
  • 25% restocking fee applies. Shipping charges are non-refundable.
  • All returns require an RGA# — email returns@importexportautoparts.com.
  • Return shipping is the customer's responsibility unless the item was misdescribed or faulty.
  • Refunds are issued within 7–10 business days after inspection.

5. Cancellations

  • Orders may be canceled prior to shipment only.
  • Shipped orders must follow the return process.

6. Warranty

  • Products may come with a manufacturer's warranty if stated.
  • Warranty void if parts are installed incorrectly or altered.
  • Electronic parts require professional installation.

7. Payment Terms

  • We accept Visa, Mastercard, AmEx, Discover, PayPal, and Crypto.
  • All prices are in USD. Currency conversion may apply at checkout.

8. Privacy Policy

Your privacy is important. View our full policy here: Privacy Policy

9. Hazmat Items

  • Hazmat items (e.g., airbags) incur a $100 UPS Overnight shipping fee.
  • Hazmat items cannot ship internationally or via USPS.

10. Core Returns

  • 30-day return policy for cores in rebuildable condition.
  • Return shipping is the customer's responsibility.
  • Refunds issued after inspection.

11. Legal & Jurisdiction

  • Terms governed by Florida and U.S. law.
  • We reserve the right to refuse service for policy violations or misuse.

12. Contact Us

Import Export Auto Parts
7861 Marsh Pointe Dr, Tampa, FL 33635
Email: info@importexportautoparts.com
Phone: (727) 307-2651